Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries promptly through phone, email, or chat.

• Diagnose and resolve issues that customers face while utilizing the service.

• Document, organize, and relay product concerns or valuable customer interactions to the internal team.

• Collaborate with the Operations team to follow up with customers and ensure that technical problems are addressed.

⛳️ Requirements

• 1 - 2 years of experience in customer support; recent graduates are encouraged to apply.

• Exceptional written and verbal communication abilities.

• Capacity to manage multiple tasks and prioritize effectively in a dynamic setting.

• Strong analytical and problem-solving skills with a keen eye for detail.

• Customer-oriented with a positive demeanor.

• Willingness to work flexible hours, including weekends.

• Proficiency in Mandarin is necessary for communication with Chinese-speaking associates.

• Background in payments, fintech, hospitality technology, or a rapidly growing marketplace is advantageous.

🏝️ Benefits

• Genuine ownership over products that influence millions of diners and thousands of restaurants worldwide.

• The chance to tackle complex challenges in payments, hospitality, and customer experience.

• A dynamic work environment where innovative ideas swiftly come to fruition.

• Close partnership with seasoned operators, builders, and industry specialists.

• An opportunity to make a significant impact at one of the fastest-growing restaurant technology companies globally.