Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a client advocate to guarantee that customers achieve favorable business results during their collaboration with LollyLaw

• Assist current customers through chat, email, and phone communications

• Identify and resolve client issues efficiently

• Facilitate onboarding for new customers through training calls and check-ins

• Consistently enhance knowledge of MerusCase features

• Create and revise materials for the help center

• Enhance client retention strategies

• Collaborate with various stakeholders to comprehend the evolving needs of clients

• Execute additional tasks as assigned

⛳️ Requirements

• 1-2 years of experience in customer support

• Preferred experience in a SaaS environment

• Strong initiative and creative problem-solving abilities

• Excellent communication skills and the ability to introspect to grasp customer needs

• Capable of working effectively within a team as well as independently

• Outstanding conflict management skills

• Experience in the legal or consulting fields is a plus

• You are a proactive problem-solver who is willing to engage in projects and take initiative

• You communicate clearly, both in writing and verbally, to foster consensus, convey ideas, and meet deadlines

• Ability to engage, influence, and motivate stakeholders to promote collaboration and alignment

• Proficient in user-experience design principles and data analytics

🏝️ Benefits

• Competitive salary

• Paid vacation, sick leave, and parental leave

• Flexible remote working options

• A company culture that promotes work/life balance

• 100% coverage for PPO medical, dental, and vision insurance

• 401k matching

• Equity grants