Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct comprehensive troubleshooting, which includes database analysis, reviewing system logs, and debugging product code to pinpoint and resolve intricate support issues escalated from other support tiers.

• Ensure a minimal rate of non-bug escalations directed to the development team.

• Draft technical documentation and troubleshooting protocols for the entire Support team.

• Oversee assigned cases to adhere to service level agreements while consistently updating the business on progress.

• Deliver continuous support and collaborate closely with business teams across the organization.

• Participate in shifts, including weekends, to ensure ongoing support for global customers and operations.

• Collaborate with the operations team on product maintenance and daily tasks while assisting the entire R&D team.

⛳️ Requirements

• Minimum of 2 years of experience in a customer support position within a software or technical company.

• Familiarity with SQL.

• Strong proficiency in English, both written and verbal.

• Innovative troubleshooting skills.

• Capability to comprehend workflows and offer creative technical solutions.

• Ability to meet tight deadlines and effectively prioritize tasks independently.

• Skills in multi-tasking, self-learning, being highly motivated, and working collaboratively as a team player.

• Please provide your CV in English.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive team environment.