Customer Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Address first-line customer and internal user inquiries through chat, email, and occasionally phone in English.

• Offer consultations regarding Cloud, CDN, Hosting, AI, and various other products and services.

• Troubleshoot technical issues by performing technical diagnostics.

• Gather information related to customer and user incidents.

• Elevate incidents to higher levels of technical support when necessary.

• Work two consecutive night shifts followed by two days off.

⛳️ Requirements

• Over 1 year of experience in Technical Support.

• Solid understanding of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient in hardware and software diagnostics (including log reading, etc.).

• English proficiency at level B2 or above.

• Strong customer advocacy and interpersonal skills.

• Excellent problem-solving capabilities.

• Fast learner, organized, and a collaborative team member.

• Responsible, courteous, and optimistic with exceptional communication abilities.

• Capable of simplifying and clearly explaining complex concepts.

• Adept at prioritizing tasks effectively.

• Experience with Cloud, CDN, or Hosting is a plus.

• Familiarity with Linux and API is advantageous.

• Must be able to work two consecutive night shifts followed by two days off.

• Night shift schedule runs from 07:00 PM to 07:00 AM local time, including a one-hour break.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office-based work depending on your role.

• Opportunity to work from anywhere globally for up to 45 days per year.

• Private medical insurance coverage for you and your family.*

• 5 additional vacation days.*

• Additional fully paid sick leave days.*

• Allowance for significant life events and birthdays.

• Language classes available.

• Modern office environment with complimentary snacks, beverages, and entertainment options.*

• Participation in team sports activities.*