Customer Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage initial customer and internal user inquiries through chat, email, and occasionally phone in English.

• Offer guidance on Cloud, CDN, Hosting, AI, and various other products and services.

• Troubleshoot technical issues through effective diagnostics.

• Gather details regarding customer and user incidents.

• Refer incidents to higher tiers of technical support when necessary.

• Work two consecutive night shifts followed by two days off.

⛳️ Requirements

• Minimum 1 year of experience in Technical Support.

• Proficient networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).

• Strong understanding of hardware and software diagnostics (including log analysis).

• English proficiency at B2 level or above.

• Exceptional customer advocacy and interpersonal skills.

• Strong problem-solving capabilities.

• Quick learner who is organized and a team player.

• Responsible, courteous, and optimistic with excellent communication skills.

• Capable of explaining complex concepts in a clear and simple manner.

• Proficient in task prioritization.

• Experience with Cloud, CDN, or Hosting is a plus.

• Experience with Linux and API is a plus.

• Willing to work two consecutive night shifts followed by two days off, from 19:00 to 07:00, including a 1-hour break.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office work based on your role.

• Ability to work from anywhere globally for up to 45 days each year.

• Private medical insurance for you and your family*

• 5 additional vacation days*

• Additional fully paid sick leave days*

• Allowance for significant life events and birthdays.

• Language classes.

• Modern office amenities with complimentary snacks, beverages, and entertainment options*.

• Team sports activities*.