Customer Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage initial customer inquiries and internal user requests through chat, email, and occasionally phone in English.

• Offer consultations regarding Cloud, CDN, Hosting, AI, and other products and services.

• Troubleshoot technical issues using diagnostic techniques.

• Gather information related to customer and user incidents.

• Refer incidents to higher levels of technical support when necessary.

• Complete two consecutive day shifts followed by two days off.

• Work from 07:00 AM to 07:00 PM local time, including a 1-hour break.

⛳️ Requirements

• Over 1 year of experience in Technical Support.

• Proficient knowledge of networking (TCP/IP, DNS, MAC address, ping, traceroute).

• Solid understanding of hardware and software diagnostics (log reading, etc.).

• English proficiency at B2 level or above.

• Exceptional customer advocacy and interpersonal skills.

• Strong problem-solving skills.

• Quick learner, well-organized, and a collaborative team player.

• Responsible, courteous, and optimistic with excellent communication abilities.

• Capable of explaining complex concepts in a clear and simple manner.

• Proficient in task prioritization.

• Experience with Cloud, CDN, or Hosting is a plus.

• Familiarity with Linux and API is advantageous.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office work depending on your role.

• Ability to work from anywhere in the world for up to 45 days each year.

• Private medical insurance for you and your family.*

• 5 additional vacation days.*

• Additional fully paid sick leave days.*

• Financial support for significant life events and birthdays.

• Language classes.

• Modern office environment with complimentary snacks, beverages, and entertainment.*

• Team sports activities.*