Customer Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serving as the primary point of contact and providing genuine support for business clients.

• Proactively addressing customer inquiries to ensure their staff can learn seamlessly.

• Efficiently onboarding new students.

• Analyzing customer feedback and translating it into improvement recommendations for the IT team.

• Updating and enhancing the knowledge base.

⛳️ Requirements

• You have at least one year of experience in a B2B Customer Support role.

• You are familiar with the basics of Excel and navigate it with ease (formulas such as vlookup and pivot tables are well-known to you).

• You are knowledgeable about AI tools and utilize them in your work.

• You have experience working with CRM or ticketing systems.

• English at a B2+ level is not an issue for you.

• You can conduct professional communication with various stakeholders on the client side.

• You independently prioritize tasks and act with initiative.

🏝️ Benefits

• Fully remote work with fixed hours, allowing you to choose a start time of either 8:00 or 9:00.

• A commission system, enabling your commitment to directly impact your earnings.

• A tangible influence on customer service processes and product development.

• Access to modern tools and openness to AI integration.

• Free language lessons on the Fluentbe platform.

• A friendly atmosphere, short decision-making paths, and a team receptive to new ideas.

• Work in a company with a startup DNA and stable growth (FT1000, Deloitte 2025 AI Value Driver).