Customer Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide customer support through phone, email, chat, and social media platforms.

• Analyze and resolve customer issues effectively.

• Assist customers in maximizing their use of Timely to enhance their business operations.

• Foster authentic customer relationships and ensure a personalized customer experience.

• Strive for continuous improvement in customer support processes.

• Collaborate with team members across Timely to address challenges, share insights, and achieve customer satisfaction.

⛳️ Requirements

• Previous technical support experience at another SaaS organization.

• Experience within the beauty and wellness sector is a plus.

• Confidence in resolving issues during live phone interactions.

• Exceptional writing abilities.

• Skill in translating technical jargon into easily understandable language.

• Capacity to manage high-pressure situations with clarity, empathy, and sound judgment.

• Proactive, efficient, accurate, and compassionate working style.

• Ability to work independently without micromanagement.

• Willingness to adhere to scheduled work hours.

• Familiarity with Zendesk.

• Experience with Slack and other productivity tools.

• Legally authorized to work in the UK.

🏝️ Benefits

• Additional annual leave.

• Flexible options for working from home or in the office.

• Budget for professional development.

• Annual wellness allowance.

• Accommodations for inclusive recruitment.

• Commitment to equal opportunity employment.