Customer Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide prompt, friendly, and high-quality customer support via phone, email, chat, and social media.

• Investigate and resolve customer issues effectively.

• Assist customers in maximizing their use of Timely and utilizing the platform to enhance their business operations.

• Cultivate authentic customer relationships and deliver a genuinely human customer experience.

• Continuously enhance customer support processes.

• Collaborate with teams across Timely to address challenges, share expertise, and achieve customer success.

⛳️ Requirements

• Prior technical support experience in a SaaS environment.

• Background in the beauty and wellness sector is a plus.

• Naturally skilled communicator with the ability to resolve issues confidently over the phone.

• Excellent writing capabilities.

• Proficient in translating technical jargon into easily understandable language.

• Competent in managing stressful situations with clarity, empathy, and sound judgment.

• Proactive, quick, accurate, and empathetic work approach.

• Skilled in investigating issues and providing effective solutions that add value to customers.

• Ability to work independently without close supervision.

• Comfortable with scheduled work hours supporting customers via phone.

• Familiarity with Zendesk and productivity tools like Slack.

• Legally authorized to work in the UK.

🏝️ Benefits

• Additional annual leave.

• Flexible work options between home and office.

• Professional development budget.

• Annual wellness allowance.

• Support for work-life balance.

• Inclusive recruitment accommodations.