Customer Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver customer support through phone, email, chat, and social media channels.

• Resolve customer issues in real-time over the phone.

• Inquire, analyze problems, and determine effective solutions.

• Showcase the added value of the Timely platform.

• Discover opportunities to enhance support delivery.

• Enable customers to leverage technology for their business operations.

• Work collaboratively with the global support team.

• Learn from and assist fellow team members.

⛳️ Requirements

• Previous technical support experience at another SaaS organization.

• Familiarity with the beauty and wellness sector is a plus.

• Confidence in resolving issues during live phone interactions.

• Exceptional writing abilities.

• Skill in converting technical jargon into simple language.

• Capacity to manage high-pressure situations with clarity, empathy, and judgment.

• Proactive, swift, accurate, and empathetic working style.

• Ability to operate independently without micromanagement.

• Comfort with scheduled work hours.

• Experience using Zendesk.

• Proficiency with Slack.

• Must have the legal right to work in Australia.

🏝️ Benefits

• Additional annual leave.

• Flexible options for working from home or the office.

• Budget for professional development.

• Annual wellness allowance.

• Emphasis on work-life balance.

• Commitment to an inclusive workplace.

• Equal opportunity employment.