Customer Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver customer support through phone, email, chat, and social media channels.

• Resolve customer issues in real-time during phone interactions.

• Employ investigative questioning to pinpoint problems and develop solutions.

• Showcase the added benefits of the Timely platform.

• Enable customers to leverage technology effectively for their business operations.

• Spot opportunities for ongoing enhancement in support delivery methods.

• Work collaboratively with the global support team and gain insights from peers.

⛳️ Requirements

• Previous technical support experience at another SaaS organization.

• Background in the beauty and wellness sector is a plus.

• Self-assured in resolving issues during live phone conversations.

• Exceptional writing capabilities.

• Skillful at converting technical jargon into easily understandable language.

• Competent in managing high-pressure situations with clarity, empathy, and sound judgment.

• Proactive, swift, accurate, and empathetic work approach.

• Ability to work independently without the need for micromanagement.

• Willingness to adhere to scheduled work hours.

• Familiarity with support software like Zendesk.

• Experience utilizing productivity tools such as Slack.

• Must have legal eligibility to work in Australia.

🏝️ Benefits

• Additional annual leave.

• Flexible options for working from home or the office.

• Budget allocated for professional development.

• Annual wellness allowance.

• Emphasis on work-life balance.

• Commitment to an inclusive workplace.

• Permanent, full-time employment.