Customer Support Representative – Phone Support

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage inbound communications for prominent brands

• Assist clients with inquiries, service requests, account needs, and product assistance

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, precision, and brand consistency

• Complete client-specific evaluations and certifications prior to service initiation

• Engage in a certification program and a comprehensive onboarding process

⛳️ Requirements

• High school diploma or equivalent (GED)

• Minimum age of 18 years

• Authorized to work in the United States

• U.S. resident, excluding the states of CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capability to adhere to detailed processes and achieve performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capacity to work autonomously and remain accountable to schedules

• Previous experience in a call center or customer service setting is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Successful completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to service commencement

🏝️ Benefits

• Flexible scheduling options post-certification

• Paid training following successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access via MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities into support, QA, and leadership positions

• Confidential management of applicant information in accordance with EEO guidelines