Customer Support Representative, German Speaking

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Address customer inquiries through email and chat in German, following the company's communication standards and response time expectations.

• Resolve customer issues and deliver efficient and effective solutions in line with established protocols.

• Record all customer interactions and ensure accurate documentation within the support management system.

• Identify and escalate complex issues to relevant departments or senior staff as per established procedures.

• Follow up with customers to verify the complete resolution of reported issues.

• Maintain a professional demeanor while handling multiple simultaneous customer requests.

• Uphold professional standards within the team and share best practices with coworkers.

• Achieve established performance goals regarding response time, resolution rate, and customer satisfaction metrics.

• Provide management with documented insights on recurring customer issues and suggestions for product enhancements.

⛳️ Requirements

• Fluent in German (both written and spoken); proficiency in English is a plus.

• Proven professional experience in customer support or service operations.

• Strong communication and interpersonal skills with the ability to remain composed under pressure.

• Excellent problem-solving skills and keen attention to detail.

• Proficient with computer systems and Customer Relationship Management (CRM) software.

• Ability to manage multiple tasks simultaneously and prioritize effectively in a dynamic environment.

• Demonstrated empathy and patience during customer interactions.

• High school diploma or equivalent qualification.

• Prior experience with ticketing systems or a solid understanding of customer support best practices is preferred.

• Additional language skills, including English or other European languages, are preferred.

🏝️ Benefits

• Stable employment within a rapidly growing international company.

• Opportunities for an international career in a multicultural environment with ample growth potential.

• Annual vacation of 28 calendar days, plus an additional day off on your birthday.

• Health insurance providing access to a range of high-quality medical services (doctor visits, diagnostics, medical treatment).

• Mental Wellbeing Program offering free and confidential mental and physical health support services for a variety of personal and work-related issues for you and your immediate family members.

• Opportunities for career advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching.

• Complimentary English and German language classes.

• Flexible working hours and hybrid work options.

• On-site gym at the Odesa office.

• Military conscription reserve; AUTODOC is a resident of Dia City and holds the status of "Critical Enterprise for Ukraine's Economy."