Customer Support Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage inbound and outbound calls related to fitness and wellness benefits

• Assist members in comprehending their benefits

• Identify participating gyms and access available classes

• Oversee member memberships

• Deliver friendly, patient, and professional customer service

• Accurately document calls

• Achieve quality, attendance, and scheduling goals

• Occasionally engage in light retention or soft-sales discussions

⛳️ Requirements

• Excellent customer service and communication abilities

• Comfortable in a phone-centric work environment

• Basic proficiency in Windows/MS Office and ability to handle multiple tasks

• Dependable attendance and keen attention to detail

• Must have a hardwired internet connection with a minimum speed of 50 Mbps download / 20 Mbps upload

• A webcam is necessary for training and meetings

• Availability for two weeks of training from Monday to Friday, 9:00 AM-5:30 PM EST is required

• Must be available for an 8-hour shift between 8:00 AM-8:00 PM EST, Monday to Friday

• Candidates must not reside in NY, HI, CA, AL, GA, or VA

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options

• Life Insurance (Voluntary Life & AD&D for the employee and their dependents)

• Short-term and long-term disability benefits

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave)

• Computer equipment will be provided