Customer Support Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming and outgoing calls related to fitness and wellness benefits.

• Assist members in understanding their benefit options.

• Identify local gyms and access available classes.

• Oversee membership management.

• Deliver friendly, patient, and professional customer service.

• Accurately document call details.

• Achieve quality standards, attendance, and scheduling requirements.

• Engage in light retention or soft-sales discussions when appropriate.

⛳️ Requirements

• Excellent customer service and communication abilities.

• Comfortable in a phone-centric work environment.

• Basic proficiency in Windows/MS Office applications.

• Capability to manage multiple tasks simultaneously.

• Dependable attendance record.

• Strong attention to detail.

• Ability to connect to a hardwired internet service with a minimum of 50 Mbps download and 20 Mbps upload speeds.

• Webcam is necessary for training and meetings.

• Must adhere to a Monday-Friday work schedule and comply with attendance and scheduling requirements.

• Candidates must not reside in NY, HI, CA, AL, GA, or VA.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance available for employees and their dependents.

• Short- and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Provision of computer equipment.