Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist prospective customers in navigating the online insurance shopping journey and acquiring quotes for the company's health insurance offerings.

• Address and resolve basic administrative and billing inquiries from existing customers.

• Promptly and thoroughly respond to customer inquiries via phone, chat, and email.

• Record customer interactions using support ticketing software.

• Act as a trusted representative for the SimplyInsured brand.

• Suggest process improvements and product solutions to enhance the customer experience.

⛳️ Requirements

• 1-2 years of experience in a customer service or sales position.

• Highly efficient with strong multitasking abilities.

• Enthusiasm for assisting individuals, particularly regarding their health.

• Capable of thriving in a high-volume contact center setting.

• Experience with support ticketing and/or CRM software tools is preferred.

• Excellent verbal and written communication skills.

• A strong commitment to helping small businesses and their employees with health insurance inquiries.

• Availability to work from 8:30 AM to 5 PM CST, Monday through Friday.

🏝️ Benefits

• “Take what you need” time off policy.

• Comprehensive Medical, Dental, and Vision Insurance coverage options for employees and their dependents.

• Fully remote work environment.

• A values-driven culture that prioritizes employee success.