Customer Support Officer, Japanese

This is a fully remote position, open to applicants in Japan.

📋 Description

• Assist clients in opening and managing their trading accounts.

• Address customer inquiries through email, phone, and internal support channels.

• Conduct welcome calls and follow-ups with clients to ensure their satisfaction.

• Provide detailed information about trading platforms and available services.

• Resolve inquiries related to back-office processes and account management.

• Assist clients with technical issues, including troubleshooting on the MetaTrader platform.

• Professionally manage customer complaints and ensure prompt resolutions.

• Collaborate with internal departments to efficiently resolve customer issues.

• Escalate complex matters to the appropriate teams as necessary.

• Support marketing initiatives, including campaign translations and event coordination.

• Educate clients on product offerings and platform functionalities.

• Contribute suggestions to enhance customer experience and support business expansion.

⛳️ Requirements

• Native or fluent in Japanese (both written and spoken).

• Proficient in English (minimum B2 level).

• University or college degree required.

• Excellent communication and interpersonal abilities.

• Proficient in using MS Office applications.

• Comfortable with CRM systems, email platforms, and computer applications.

• Capable of working independently as well as collaboratively in a team.

• Ability to perform under pressure and meet deadlines.

• Experience with CRM systems and customer support tools is advantageous.

• This role is based in Japan under a B2B, Services Agreement, or Freelance contract arrangement.

🏝️ Benefits

• Remuneration aligned with qualifications and experience.

• Opportunity to work with an international FX/CFD brokerage.

• A dynamic and multicultural working environment.

• Opportunities for professional development and growth.