Customer Support Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the company's communication platforms, which include live chat, emails, and phone interactions.

• Evaluate and understand customers' needs to guarantee a high level of satisfaction.

• Address and process inquiries from potential leads and current clients through phone, chat, email, and the client portal.

• Deliver prompt and precise assistance to clients within established timelines.

• Keep CRM records current by documenting all customer interactions and the actions taken.

• Collaborate with internal teams by generating and assigning tasks for inquiries that need additional investigation.

• Conduct follow-ups with clients and arrange callbacks to ensure issues are resolved and customer satisfaction is achieved.

• Function both independently and as part of a team in a collaborative environment.

• Comply with standard operating procedures and company policies at all times.

• Report directly to the Head of Customer Support.

⛳️ Requirements

• Demonstrated experience in a customer support or client service position.

• Prior experience or knowledge in Forex trading or the financial markets is a significant advantage.

• Exceptional proficiency in English and Bahasa, both spoken and written.

• Skilled in Microsoft Office applications (Word, Excel, Outlook).

• Strong verbal communication skills complemented by active listening abilities.

• Capacity to perform well under pressure and meet stringent deadlines.

• Outstanding communication, problem-solving, and presentation abilities.

• Willingness to work on a rotating weekly shift schedule (including morning, afternoon, and night shifts in the near future).

🏝️ Benefits

• KPI Bonus

• Night Shift Allowance

• Growth Opportunities

• Collaborative Team

• Modern tech stack

• Meaningful autonomy in tackling challenges

• Clear pathways for personal and professional development