Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist our customers through Intercom by offering friendly, solution-focused, and written support.

• Record customer inquiries in Linear and collaborate closely with our Product and Engineering teams.

• Evaluate new features and play a role in enhancing our Knowledge Base and AI functionalities.

• Relay customer support insights and help elevate FunnelCockpit to new heights.

• Bring forth your own ideas and work autonomously.

⛳️ Requirements

• Prior experience in customer service, preferably within a digital context like SaaS, e-commerce, or IT support.

• Proficiency in both German and English—English is essential for interaction with our international Engineering team.

• Strong technical skills and the ability to quickly learn new tools.

• Solution-oriented, helpful, and customer-focused mindset.

• Dependable, organized, and self-driven when working remotely.

• Nice to have: Experience with additional marketing tools or landing page/funnel builders.

• Nice to have: Familiarity with SEO and performance marketing, including Facebook Ads or Google Ads.

🏝️ Benefits

• Flexible working hours, with core hours set between 9:00 a.m. and 6:00 p.m.

• Short, intensive onboarding process with a personal mentor to guide you.

• Open communication, flat hierarchies, and a genuinely informal team culture.

• A fully equipped workstation: We provide a laptop and any additional accessories required.

• The option to work from a co-working space.

• A flexible, tax-free benefits allowance.

• The chance to actively engage in new and exciting projects—from feature testing to enhancing our Knowledge Base and AI capabilities.

• A fantastic team—we conduct regular team events and eagerly await your contributions.