Customer Support Associate – German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Report directly to the Manager of Supplier Support.

• Acquire declarations and other crucial information from suppliers in clients’ supply chains who are not responsive.

• Interact with suppliers via emails, chats, and conference calls.

• Collect compliance information and assist with compliance inquiries.

• Verify the quality of documents received.

• Aid top-tier suppliers in addressing compliance inquiries.

• Resolve supplier inquiries and assist them in navigating compliance requests.

• Engage with unresponsive suppliers through communication, education, and invitations to webinars.

• Offer language support for internal translations, webinars, and sales prospect calls.

• Collaborate with the Program Success team on strategies for new customers, client campaigns, and supplier-related issues.

• Validate and ensure the quality of supplier compliance data.

• Serve as a peer mentor for Supplier Support Agents when necessary.

⛳️ Requirements

• Exceptional verbal and written communication skills, primarily in English.

• Proficiency in additional languages, such as German, may be necessary.

• Bachelor’s Degree or higher diploma from a recognized educational institution.

• 1–2 years of relevant work experience in administration, reporting, research and data, supplier/customer support, or call centers.

• Capability to effectively manage time and handle multiple priorities.

• Proficiency in using MS Office Suite and Google Applications.

• Ability to proactively and efficiently utilize software functions.

• Self-motivated individual with exceptional time management capabilities.

• Ability to meet assigned deadlines consistently.

• Solutions-oriented mindset with the drive to engage suppliers through various channels.

• Capacity to build and maintain productive and stable working relationships internally and externally.

🏝️ Benefits

• Vacation time that increases with tenure.

• Comprehensive benefits packages.

• Life leave days.

• Corporate bonus program.

• Retirement savings options.

• Flexible work arrangements.

• Volunteer days.

• Corporate giving initiatives.

• Professional development days available from the outset.

• Assistance or accommodation during the interview and selection process.