Customer Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain a thorough understanding of the Empower platform, encompassing both the driver and rider mobile applications.

• Ensure prompt communication with customers through phone and email.

• Recognize customer requirements and resolve their issues with a positive approach.

• Highlight problems and trends that necessitate broader attention.

• Create and deliver product/service recommendations to reduce the frequency of customer issues in the future.

⛳️ Requirements

• Minimum of 1 year of experience in customer support.

• Detail-oriented, energetic, and driven problem-solver with an outstanding work ethic and a passion for being part of a team that challenges the status quo.

• Excellent written and verbal communication abilities.

• Strong organizational capabilities and the aptitude to handle multiple tasks simultaneously.

• Proficient in CRM software and ticketing systems like Zendesk.

• Team-oriented mindset with a professional demeanor.

• Flexible availability, including the necessity for weekend shifts.

• Ability to remain patient in difficult situations.

• Startup culture (all-hands-on-deck) approach.

• Candidates must successfully pass a background check.

• Preferred: Background in a customer support position or call center setting.

• Preferred: Experience in a startup or similarly demanding environment.

• Preferred: Knowledge of the for-hire transportation industry and gig economy.

🏝️ Benefits

• Equity.

• Performance-based bonuses.

• Competitive benefits package.

• Remote work options.

• Opportunity to be part of an exceptional team dedicated to improving the lives of gig workers.