Customer Support Associate

This is a fully remote position, open to applicants in Japan.

📋 Description

• Input and oversee order data across internal systems, ensuring precision

• Assess incoming order emails and confirm invoice amounts, expiration dates, serial numbers, and user details

• Transfer relevant order information into the designated systems

• Register serial numbers, process authentication codes, and finalize order data

• Create invoices, delivery slips, and registration certificates in PDF format

• Store and organize completed documents in Google Drive for final review and distribution

• Engage with team members via Slack in accordance with team protocols

• Act as the primary point of contact for customer inquiries through email and phone

• Cultivate and maintain customer relationships to ensure satisfaction

• Enhance product knowledge to deliver accurate information to customers

• Collaborate with internal and offshore teams for clear, timely transitions

⛳️ Requirements

• A minimum of 3 years of experience in customer support, customer success, or sales support

• Proven track record of accurate, detail-oriented work in data entry, document management, and order processing

• Native or near-native proficiency in Japanese, equivalent to N1 or above

• Skilled in order data entry

• Comfortable using written English daily in a professional setting

• Experience working collaboratively with offshore or international teams

• Strong IT proficiency

• Familiarity with Slack, Teams, Zoom, Workday, DocuSign, and Zendesk is preferred

🏝️ Benefits

• Remote-friendly work environment

• Collaborative global team atmosphere

• Equal opportunity workplace

• Supportive and connected work community