Customer Support and Service Assistant – Preferably a Person with a Disability

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer telephone assistance for inquiries and guidance regarding operational processes.

• Provide details about Yara's policies.

• Manage requests submitted via the ServiceNow platform.

• Address complaints from both external and internal customers, as well as carriers.

• Resolve various issues effectively.

• Support the entire after-sales service journey, from the registration of sales orders to the final delivery of products.

• Enhance customer satisfaction and facilitate efficient management of sales order allocation.

⛳️ Requirements

• Bachelor's degree completed or in progress in Business Administration, Management Processes, or a related field.

• Experience in Customer Service or within a Shared Services Center.

• Familiarity with a contact center environment utilizing multiple channels (ServiceNow, chat, and telephone).

• Basic proficiency in Excel.

• Understanding of back-office operations.

• Knowledge of SAP is advantageous.

• Availability to work the afternoon/evening shift (2:28 p.m. to 11:59 p.m.).

• A collaborative spirit, sense of ownership, curiosity, proactive mindset, and respect for diversity.

• Preferably, candidates with a disability.

🏝️ Benefits

• A diverse and inclusive work environment.

• Equal opportunities for all individuals.

• Flexibility for remote work.

• Reference and background checks may be conducted when necessary for the role, with prior notice to the candidate.