Customer Support Agent, Portuguese

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary (Tier 1) B2B Customer Specialist for a worldwide printer and imaging brand.

• Assist business clients via phone and email.

• Conduct basic troubleshooting for users.

• Create and elevate tickets to Tier 2 support.

• Utilize CRM tools such as Siebel and ServiceNow.

• Advance through a structured training program to achieve full autonomy within approximately 6 months.

⛳️ Requirements

• Native or C1 level proficiency in Portuguese.

• B2 level proficiency in English.

• Exceptional written communication skills.

• Strong computer skills.

• Excellent interpersonal skills.

• Previous customer support experience is advantageous but not mandatory.

• Candidates from the EU only.

• Availability from Monday to Friday, during a 09:00–20:00 operational timeframe.

🏝️ Benefits

• 14 salaries annually.

• Performance bonus of up to 10% of your gross salary.

• Salary increases: €1,100 gross/month after 12 months, €1,150 after 3 years.

• Paid training provided.

• 2-week nesting period for a seamless onboarding experience.

• Assistance with relocation.

• One flight from any location within the EU to Greece.

• Two weeks of hotel accommodation upon arrival.

• Complimentary assistance in finding housing in Greece.