Customer Support Agent, French Speaking

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Respond to customer inquiries through phone, email, and chat in French.

• Address customer issues swiftly and deliver effective solutions while maintaining thorough documentation.

• Accurately record all customer interactions in the support system.

• Recognize and escalate complex issues to the appropriate departments or senior personnel.

• Follow up with customers to ensure their concerns are completely resolved and satisfaction is achieved.

• Manage multiple customer requests with a friendly, empathetic, and organized approach.

• Share best practices and collaborative insights with team members.

• Achieve performance targets related to response times, resolution rates, and customer satisfaction metrics.

• Provide management with insights on common customer issues and potential product enhancements.

• Adapt to changing customer needs and organizational priorities.

⛳️ Requirements

• Proficiency in French at a B2+ level (written and spoken).

• Fluency in Ukrainian or Russian.

• Strong communication and interpersonal skills, with the ability to stay calm and composed under pressure.

• Excellent problem-solving skills and a keen attention to detail.

• Familiarity with IT systems and customer relationship management (CRM) tools.

• Ability to multitask and prioritize effectively in a fast-paced, dynamic setting.

• Demonstrated empathy, patience, and genuine care in customer interactions.

• High school diploma or equivalent qualification.

• Proficient in utilizing ticketing systems and support documentation platforms.

🏝️ Benefits

• Secure employment in a rapidly expanding international company.

• International career opportunities within a multicultural environment with ample room for growth.

• Annual leave of 28 calendar days plus an additional day off on your birthday.

• Health insurance providing access to a range of high-quality medical services (doctor visits, diagnostics, medical treatment).

• Mental Wellbeing Program offering free and confidential mental and physical health support services for you and your immediate family members.

• Opportunities for career advancement, additional training, and access to over 650 courses on soft and hard skills through the e-learning platform, along with coaching.

• Complimentary English and German language classes.

• Flexible working hours and hybrid working options.

• On-site gym in the Odesa office.

• Military conscription reserve; AUTODOC is a resident of Dia City and holds the status of "Critical Enterprise for Ukraine's Economy."