Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Manage inbound communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to deliver exceptional customer service

• Uphold professionalism, accuracy, and brand congruence

• Complete client-specific evaluations, background checks, and certification training prior to commencing service

⛳️ Requirements

• High school diploma or GED equivalent

• Minimum age of 18 years

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capability to adhere to detailed processes and achieve performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work independently while maintaining accountability to schedules

• Previous experience in a call center or customer service setting is preferred

• Bilingual (Spanish/English) is a plus but not mandatory

• Experience in phone-based or computer-based support environments

• Completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to service initiation

🏝️ Benefits

• Flexible scheduling options after achieving certification

• Compensated training following successful client certification

• W2 employment framework providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Incentives based on performance

• Opportunities for career growth into support, QA, and leadership positions

• Confidential management of applicant information in accordance with EEO guidelines