Customer Support Advocate, Spanish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Champion customer satisfaction by prioritizing personalized and attentive interactions.

• Acknowledge the distinctive needs and concerns of customers.

• Balance promptness with genuine care during customer communications.

• Gain insights into customer preferences and needs through direct engagement and feedback.

• Utilize feedback to drive decisions that enhance customer satisfaction.

• Analyze patterns in customer inquiries and behaviors to proactively address their needs.

• Evaluate and modify strategies to ensure positive experiences for customers.

• Take ownership of customer concerns with a disciplined and inquisitive approach.

• Identify and implement effective, solution-oriented resolutions.

• Act as a trusted resource for customer satisfaction and issue resolution.

⛳️ Requirements

• At least 1 year of experience in a customer service position.

• Proficient in managing email, chat, messaging, and phone communications.

• Bilingual in English and Spanish is mandatory.

• Excellent problem-solving abilities for complex situations.

• Strong sense of ownership and disciplined curiosity.

• Empathetic communication capabilities.

• Quick and effective written and verbal communication skills.

• Detail-oriented approach.

• Valid documentation permitting legal work in Poland.

• Adherence to current Polish immigration laws and proof of work eligibility.

🏝️ Benefits

• Generous and flexible paid time off.

• Two weeks of company-wide closure.

• Stipends for Taskrabbit products.

• Wellness stipends.

• Productivity stipends.

• Education stipends.

• Discounts at IKEA.

• Support for reproductive health.

• Employer-paid health insurance for US-based employees (benefits may differ by country of employment).

• 401k matching with immediate vesting for US-based employees (benefits may vary by country of employment).