Customer Support Admin, Email, Systems

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to phone-team follow-ups within 30 minutes, which includes quotes, freight quotes, returns, return labels, order modifications, recap emails, and installation guides.

• Follow up with carriers such as StarTrack, Toll, Australia Post, and other freight service providers.

• Request custom stickers, signage, and other materials necessary to meet customer needs.

• Investigate delivery issues and incorrect items by utilizing carrier records, proof of delivery, and warehouse data.

• Clearly document findings and complete the necessary follow-ups.

• Manage email tickets related to dispatch and tracking, returns and credits, payments, and web orders.

• Ensure task progress and finalize customer and internal requests.

• Review and finalize AI-generated work, correcting errors and verifying accuracy.

• Make calls to suppliers and carriers as needed to address issues.

• Collaborate with the phone team, warehouse, and freight partners.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Quick and precise administration and data-entry skills.

• Proficient in clear and professional written English.

• High attention to detail.

• Comfortable using ticketing systems, ERP/business systems, and AI tools.

• Capable of managing a high volume of requests while maintaining accuracy.

• Proactive and organized, with a strong tendency to see tasks through to completion.

• Able to work independently in a remote setting.

• Reliable availability during the designated Australian business hours.

• Experience with Zendesk is a plus.

• Familiarity with Microsoft Dynamics 365 Business Central is a plus.

• Background in logistics, freight, or warehouse operations is a plus.

• Experience with building, plumbing, or related trade products is a plus.

• Provide an example of a process that was improved for speed, simplicity, or efficiency in a prior role.

• Provide an example of an AI tool utilized at work and explain its daily workflow application.

• Disclose any current ongoing roles or client commitments.

• Represent this engagement on LinkedIn, clearly indicating as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexible time management as an independent contractor, while still aligning with Australian business hours.

• Independent Contractor Agreement.