Customer Success – UK Clients

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Renew all services for current clients to support revenue goals.

• Meet monthly targets for renewal rates, customer satisfaction (CSAT), expansion, churn, and cash collection.

• Conduct thorough investigations into clients' complete interactions with Sleek.

• Collaborate cross-functionally with accounting, corporate secretary, product, data, and other relevant teams to resolve issues.

• Enhance customer satisfaction, trust, retention, and ensure smooth renewals.

• Generate cash flow through renewals, upsells, and upgrades.

• Monitor and manage the pipeline using a data-driven approach.

• Prioritize ticket resolution to meet monthly objectives.

• Optimize renewal processes and share best practices with the team.

• Engage in one-way video screening, screening calls, technical case studies, role-plays, behavioral fit assessments, and reference checks.

⛳️ Requirements

• At least 8 years of experience in Sales, Account Management, or Customer Success in a role with sales targets and customer-facing responsibilities.

• Must be located in India or the Philippines.

• Experience with SMEs, startups, and dynamic environments in the UK market.

• Exposure to various cultures.

• Ability to resolve issues through internal and external collaboration.

• Proficient in Tableau, Zendesk, and HubSpot.

• Experience in managing complex customer situations and handling troubleshooting/escalations.

• Proactive in driving new projects to completion.

• Strong command of the English language.

• Capable of conducting data-driven pipeline management.

• Ability to investigate comprehensive customer interactions and facilitate cross-functional resolutions.

• Background screening may verify educational credentials, criminal history, political exposure, and bankruptcy or adverse credit history.

• Consent to background checks is required.

• Agreement to Sleek's Data Privacy Statement for Candidates is mandatory.

🏝️ Benefits

• Work from home.

• Flexible start times to meet family or personal needs.

• Opportunity to work fully remotely from anywhere in the world for one month each year.

• Competitive salaries aligned with market standards.

• Generous paid time off and holiday schedules.

• Eligibility for employee share ownership plans for certain staff members.

• Access to internal and external training programs.

• Responsibility and autonomy fostering personal growth.

• A diverse and inclusive work environment.

• A culture centered on humility and kindness.

• A B Corp-certified employer.