Customer Success Tax Expert

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demonstration calls.

• Actively engage with and comprehend the requirements of customers within the e-commerce and SaaS industries, deriving appropriate solutions.

• Manage support tickets autonomously.

• Provide quick, customer-centric solutions.

• Collaborate closely with the Onboarding and Automation teams to ensure customer satisfaction.

• Continuously enhance our solutions.

• Independently produce content such as blog posts, templates, and help documentation.

• Assist in implementing our AI and content strategy.

⛳️ Requirements

• Background in financial accounting or a solid grasp of tax-related procedures.

• Experience with direct customer interactions, preferably in a SaaS setting.

• Strong capability to identify and comprehend customer needs.

• Ability to define, monitor, and achieve realistic goals and KPIs.

• Excellent proficiency in both written and spoken German and English.

• Familiarity with Zendesk, Confluence, Slack, Google Workspace, or comparable systems.

🏝️ Benefits

• Comprehensive onboarding program.

• Ongoing mentoring.

• Continuous professional development opportunities.

• Opportunity to independently advance projects in a dynamic startup environment.

• Regular development discussions.

• Annual budget for professional development.

• Flat organizational structure.

• No formal dress code.

• Team dinners.

• Sports activities.

• After-work social events.

• Regular company retreats.

• Remote-first work model or office-based work at Factory Berlin Mitte.

• Flexible scheduling of working hours and locations.

• Attractive compensation package.

• 30 days of annual leave plus an additional day off for your birthday.

• Become a part of the Visma Group.