Customer Success Specialist – Life Sciences

atJoVERemotePH flagPhilippinesFull-timeCustomer SuccessMid-levelSenior

Posted Sep 15

This is a fully remote position, open to applicants in Philippines.

πŸ“‹ Description

β€’ Perform daily outreach to faculty members through calls, emails, and personalized demonstrations to facilitate JoVE integrations in their courses and boost product utilization.

β€’ Enhance JoVE adoption by conducting product awareness sessions at existing customer universities and research institutions.

β€’ Increase engagement and utilization by delivering presentations at conferences, exhibitions, university seminars, workshops, and through onsite visits to customers.

β€’ Improve subscription renewal rates by providing effective implementation support and ensuring consistent use of JoVE resources.

β€’ Relay customer feedback to the sales, product, and marketing teams to shape product development decisions.


⛳️ Requirements

β€’ A Master's degree or PhD in Life Science fields is required.

β€’ Prior experience in science communications, academic outreach, or similar customer-facing roles is advantageous.

β€’ Proficient communication skills in English are necessary.

β€’ Familiarity with educational trends, market dynamics, and challenges in specific content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology is essential.

β€’ Excellent interpersonal skills and a strong enthusiasm for building remote relationships.

β€’ Previous experience in networking through cold calling is preferred.

β€’ A resume must be provided in English.


🏝️ Benefits

β€’ Compensation packages that are competitively aligned with the local market.

β€’ A direct role in advancing scientific research and enhancing student learning in science education.

β€’ The chance to collaborate with global teams in a setting that fosters innovation and teamwork.

β€’ A strong culture of promoting from within, offering a clear pathway for career progression.

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