
Customer Success Specialist β Life Sciences
Posted Sep 15

Posted Sep 15
This is a fully remote position, open to applicants in Philippines.
β’ Perform daily outreach to faculty members through calls, emails, and personalized demonstrations to facilitate JoVE integrations in their courses and boost product utilization.
β’ Enhance JoVE adoption by conducting product awareness sessions at existing customer universities and research institutions.
β’ Increase engagement and utilization by delivering presentations at conferences, exhibitions, university seminars, workshops, and through onsite visits to customers.
β’ Improve subscription renewal rates by providing effective implementation support and ensuring consistent use of JoVE resources.
β’ Relay customer feedback to the sales, product, and marketing teams to shape product development decisions.
β’ A Master's degree or PhD in Life Science fields is required.
β’ Prior experience in science communications, academic outreach, or similar customer-facing roles is advantageous.
β’ Proficient communication skills in English are necessary.
β’ Familiarity with educational trends, market dynamics, and challenges in specific content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology is essential.
β’ Excellent interpersonal skills and a strong enthusiasm for building remote relationships.
β’ Previous experience in networking through cold calling is preferred.
β’ A resume must be provided in English.
β’ Compensation packages that are competitively aligned with the local market.
β’ A direct role in advancing scientific research and enhancing student learning in science education.
β’ The chance to collaborate with global teams in a setting that fosters innovation and teamwork.
β’ A strong culture of promoting from within, offering a clear pathway for career progression.
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