Customer Success Specialist – LegalTech

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Receive inquiries from users and leads regarding services and Codekeeper account management.

• Efficiently address customer requests under a full-service model to ensure prompt and accurate responses.

• Assist customers in establishing connections with their source code management platforms.

• Ensure proper configuration of customer-side administration.

• Collaborate with leads by responding to questions and providing guidance about the service through email and website chat.

• Review customer-submitted information and prepare reports.

• Create legal language and written agreements to meet customer specifications.

• Compile necessary documents for manager review prior to distribution to clients.

• Serve as a liaison between Codekeeper and its customers to promote customer success, satisfaction, and retention.

• Conduct legal research and provide support on legal issues.

⛳️ Requirements

• A solid understanding of LegalTech concepts is essential for success in this position.

• Previous experience in customer success or a related role is preferred.

• Strong skills in drafting legal documents are required.

• Experience working with a variety of companies across different sizes and industries is beneficial.

• Analytical thinking and a proactive mindset are necessary.

• Exceptional written English communication skills are a must.

• Proficient in using modern web tools like Google Docs and similar platforms.

• Highly organized with a keen attention to detail.

• Ability to adapt and multitask effectively in a fast-paced environment.

🏝️ Benefits

• A team of passionate and fun-loving colleagues.

• A startup culture that offers numerous opportunities for growth.

• Regular team activities and social gatherings.

• A thorough onboarding process with a dedicated ramp-up period.

• A supportive team that emphasizes open communication and direct feedback.

• An opportunity to excel in your career and make a meaningful impact.

• A remote-first company environment.