Customer Success Specialist – Credentialing and Enrollment, Pharmacy, Behavioral Health, Payer

This is a fully remote position, open to applicants in United States.

📋 Description

• Become proficient in Acorn Healthcare Provider Data Management software applications.

• Conduct demonstrations of the software for clients.

• Oversee software implementation services, which includes project management, solution consulting, implementation scheduling, and aligning customer processes with system functionalities.

• Manage the project scope and set customer expectations throughout the implementation process.

• Consult with clients to incorporate existing processes into Acorn, providing insights on best practices to enhance efficiency.

• Facilitate web-based and/or onsite training sessions.

• Build and maintain client relationships through continuous communication.

• Collaborate with clients and colleagues to resolve client-related issues.

• Support IT staff in assessing data conversion files for critical data.

• Aid clients in data conversion testing.

• Communicate and collaborate with internal staff and external clients in a prompt and professional manner.

• Create presentations and content for client meetings and social media initiatives.

• Work remotely with both the Acorn team and clients.

⛳️ Requirements

• Preferred experience in provider, healthcare, and payer credentialing and enrollment.

• Experience with commercial payer contracting or provider relations network services is preferred.

• Proficiency in navigating, training, and utilizing web-based software systems.

• Experience in managing credentialing software applications.

• Background in QA software review and analysis.

• Familiarity with Software as a Service (SaaS).

• Experience with Credentialing as a Service is a plus.

• Preferred background in working with a credentialing software company as a demo/training specialist.

• Quick adaptability to new technologies.

• CPCS or CPMSM certification is preferred.

• Ability to work independently and remotely or as part of a team in a highly agile environment.

• Minimum of 2 years of credentialing experience in hospital credentialing and privileging.

• Knowledge of physician onboarding, credentialing, re-credentialing, and privileging processes.

• Experience in delivering presentations and demonstrations.

• Strong skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Capacity to manage multiple tasks and projects while adhering to deadlines.

• Excellent customer service skills and the ability to collaborate with client-facing teams for onboarding and training Medical Staffing Professionals.

• Strong time management and organizational abilities.

• Exceptional verbal and written communication skills.

• Capable of maintaining a home-based office with reliable streaming internet for remote work.

• Proficient technical writing skills.

• Availability for full-time work.

• Authorization to work in the United States is required during the application process.

🏝️ Benefits

• Competitive salary and comprehensive benefits.

• Flexible work arrangements.

• Opportunities for professional development and training.

• Supportive and collaborative work environment.