Customer Success Specialist – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the representative for Ambrook through written support, calls, and customer interactions.

• Acquire in-depth knowledge of Ambrook's product features to assist customers with setup, troubleshooting, and best practices.

• Gain an understanding of agricultural bookkeeping, the farm finance ecosystem, and the needs of operators.

• Independently manage support chat with prompt, accurate, and friendly responses.

• Lead onboarding calls and facilitate customer transitions from other systems to Ambrook.

• Manage a significant volume of customer interactions across support chat and onboarding calls.

• Clarify accounting concepts such as transaction reconciliation and balance sheets.

• Relay recurring customer inquiries, pain points, feature requests, and product feedback to the product and engineering teams.

• Contribute to enhancements in onboarding, support processes, and documentation.

• Foster collaborative relationships across growth, product, and engineering teams.

⛳️ Requirements

• Strong background in bookkeeping or accounting.

• Experience with bookkeeping in a software application.

• Ability to clearly explain Balance Sheets, Profit & Loss statements, and cash flow concepts.

• Excellent written communication skills and comfort with live video or phone interactions.

• Customer-oriented problem-solving mindset.

• Strong attention to detail.

• Capability to work independently in a fast-paced and ambiguous environment.

• Availability for at least 20 hours per week on a contract basis.

• Willingness to cover some evening and/or weekend shifts.

• Authorization to work in the United States for any employer.

• Background or personal experience in agriculture, construction, trucking, or other trade industries is a plus.

• Previous experience as an Ambrook customer is a bonus.

🏝️ Benefits

• Contract position offering flexibility (20–40 hours per week).

• Flexible scheduling options.

• Opportunity to work remotely.