Customer Success Specialist, CHW/LPN

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to calls from newly registered patients and promptly return calls to new signups.

• Listen attentively to patients to understand their health status, objectives, and barriers to receiving care.

• Clearly articulate Mira Mace's services, Medicare coverage, and subsequent steps in straightforward language.

• Verify Medicare coverage and plan specifics, patient contact information, and details required by the care team.

• Schedule the patient's initial doctor's appointment and guide them on how to join it.

• Follow up with patients who did not respond or were unprepared via phone and text.

• Accurately document every conversation in the company’s platform.

• Ensure confidentiality and adherence to HIPAA regulations, privacy policies, and relevant platform standards.

⛳️ Requirements

• Must reside in the United States.

• Possess an active LPN/LVN license or Community Health Worker (CHW) certification.

• Have a minimum of 2 years of patient-facing experience with Medicare patients.

• Extensive knowledge of Medicare and the U.S. healthcare system.

• Comfortable handling a high volume of phone calls daily.

• Must have a reliable computer, internet connection, and a quiet environment for patient calls.

• Proficient with technology and quick to adapt to CRMs, scheduling, and messaging platforms.

• Prior experience in a healthcare call center, patient access, or enrollment position is preferred.

• Familiarity with Medicaid and other public programs is a plus.

• Bilingual in Spanish or another language commonly spoken by Medicare patients is preferred.

🏝️ Benefits

• Opportunity to work up to 40 hours per week.

• Remote work arrangement available.

• Flexible scheduling during core business hours.

• This is not a benefitted role; independent contractors are responsible for their own taxes.