Customer Success Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and expand a portfolio of partnerships with U.S. schools

• Cultivate significant relationships with school partners

• Drive an increasing demand for Zen educators, including both teachers and paraprofessionals

• Promote Zen products and services within the school partnership network

• Act as a responsive primary contact for stakeholders involved in school partnerships

• Share trends and feedback with the Product team to enhance the platform

• Engage daily with newly onboarded educators to assign them to substitute or long-term roles

• Maintain communication with active educators, offer feedback, ensure satisfaction, and address issues

• Mentor educators to enhance their performance in schools

⛳️ Requirements

• Strong passion for the education field and a desire to create a positive social impact

• Experience in sales, partnerships, account management, recruitment, or education is beneficial

• Willingness to learn, low ego, and coachability

• A self-motivated individual with determination and an entrepreneurial mindset

• A positive attitude and the ability to celebrate achievements

• A strong work ethic; organized, efficient, and urgent in tasks

• Empathy and a dedication to enhancing the experiences of others

🏝️ Benefits

• Equity compensation

• Role includes a bonus

• 18 Paid Vacation Days and 10 Paid Company Holidays

• Comprehensive medical, dental, and vision insurance

• 401(k) retirement plan without a matching contribution

• Sick leave

• Paid biweekly