Customer Success Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify and engage key decision-makers at partner organizations utilizing CRM, LinkedIn, and existing internal connections.

• Lead customer meetings to gather requirements, provide project updates, and ensure alignment throughout engagements.

• Discover untapped opportunities and collaborate with customers to enhance value and stimulate growth.

• Analyze trading partner data and create presentations to foster greater engagement on the LBMX Supply Cloud platform.

• Proactively manage and resolve issues acting as a customer advocate.

• Become a subject matter expert on all facets of the Supply Cloud platform.

• Deliver a professional, customer-first service that surpasses expectations.

• Collaborate with the internal sales team to address and resolve customer challenges.

• Maintain accurate and current customer information in the CRM.

• Meet performance metrics related to customer interactions and touchpoints.

• Undertake other duties as assigned.

⛳️ Requirements

• Excellent verbal communication skills with the ability to build rapport over the phone and via video platforms like Microsoft Teams.

• Proficient in developing relationships and influencing partner decision-making.

• Experience in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention.

• Detail-oriented with strong problem-solving and prevention skills.

• Capable of managing multiple projects from inception to completion while effectively prioritizing to meet deadlines.

• Proficient in standard business software, including Microsoft Excel, Outlook, and Word.

• Eager and adaptable, with a readiness to take on new responsibilities.

• Self-motivated and reliable, with a proven ability to work independently in a professional environment.

• Fluent in English (both reading and writing).

🏝️ Benefits

• Competitive salary and a comprehensive benefits package, including a health spending account and employee assistance program.

• Three weeks of vacation and five personal days to start, along with additional paid LBMX holidays throughout the year.

• Company-matched GRSP contributions.

• Flexible summer hours and a strong commitment to work-life balance.

• Education subsidies to support your professional development.

• Maternity, Parental, and Compassionate Care Leave top-up program.

• $500 new hire home office allowance.