Customer Success Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Establish and maintain strong, long-term relationships with both new and existing clients.

• Focus on increasing the average transaction value by offering clients the optimal package (upsells).

• Re-engage lost clients in accordance with set performance indicators.

• Serve as a reliable support and advisor for clients regarding all matters related to the Jooble service.

• Assist clients through the recruitment process: help with job descriptions and provide guidance on service capabilities.

• Work with both active clients and those who have previously ceased collaboration, finding relevant solutions for them.

• Create a positive client experience, emphasizing the long-term value of collaboration.

• Analyze information, structure data, draw conclusions, and make decisions based on those insights.

• Monitor the market, competitors, and client needs to develop new approaches in client management.

⛳️ Requirements

• Proficient in Ukrainian.

• Strong command of Serbian (minimum B1 level).

• English proficiency sufficient for understanding internal communications and materials (will be a plus).

• A desire to learn, openness to new experiences, and curiosity about people and products.

• Ability to balance client care with sales development.

• Attention to detail, analytical thinking, and capability to work with large volumes of information.

• Work schedule from Monday to Friday.

• 7-hour workday with the option to start between 8:00 and 10:00 AM Serbian time.

🏝️ Benefits

• Opportunities for training and professional development within the company.

• A team that values openness, trust, and is ready to provide support.

• Fully remote work format (freelance style).

• One week of paid training and structured onboarding from the Team Lead.

• Motivation system: base pay plus bonuses for achieving KPIs.

• Transparent payment system: monthly payments without delays.

• Real impact on the product: your opinions and ideas are valued.

• 16 days of paid vacation per year plus all Serbian public holidays off.