This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the complete customer relationship after the sale, spanning from onboarding to renewal and growth opportunities.

• Perform regular business reviews (QBRs) and check-ins to assess client health, usage, and satisfaction levels.

• Act as the customer's advocate within the organization, working collaboratively with Product, Sales, and Support teams to address issues and implement enhancements.

• Provide customized training sessions and product demonstrations tailored for clients with varying degrees of technical expertise.

• Spot upsell and cross-sell opportunities within the client portfolio and work alongside Sales Executives to capitalize on them.

• Track client engagement metrics and proactively tackle any indicators of potential churn risk.

• Aid clients in comprehending blockchain analytics concepts, compliance processes, and best practices for platform usage.

• Offer support to clients in European markets, utilizing cultural and regional insights to foster trusted relationships.

• Keep precise records of client interactions, health scores, and account strategies in HubSpot CRM.

⛳️ Requirements

• Proficiency in English is necessary; fluency in additional languages is highly desirable.

• Over 3 years of experience in Customer Success, Account Management, or a client-facing position within fintech, SaaS, or compliance technology sectors.

• Strong grasp of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).

• Exceptional communication and presentation abilities, capable of articulating complex technical ideas clearly.

• A proactive, organized, and data-driven mindset for managing a portfolio of accounts.

• Comfortable operating in a remote-first, fast-paced work environment.

• Preferred: Experience with or for crypto exchanges, financial regulators, or banking institutions.

• Preferred: Familiarity with regional regulatory frameworks.

• Preferred: Experience utilizing HubSpot CRM.