Customer Success Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the complete customer relationship following the sale, from onboarding to renewal and expansion.

• Perform regular business reviews (QBRs) and check-ins to assess client health, usage, and satisfaction levels.

• Act as the client's advocate within the organization, working with Product, Sales, and Support to address issues and implement enhancements.

• Provide customized training sessions and product demonstrations for clients with diverse levels of technical expertise.

• Identify potential upsell and cross-sell opportunities within the client portfolio and partner with Sales Executives to convert these leads.

• Track client engagement metrics and proactively tackle indications of possible churn risk.

• Assist clients in grasping blockchain analytics concepts, compliance processes, and platform best practices.

• Support clients in European markets, utilizing cultural and regional insights to foster trusted relationships.

• Keep precise records of client interactions, health scores, and account plans in HubSpot CRM.

⛳️ Requirements

• Proficiency in English is a must; fluency in additional languages is highly advantageous.

• Over 3 years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.

• Strong understanding of blockchain principles, cryptocurrency markets, or financial crime compliance (AML/KYC).

• Exceptional communication and presentation skills, with the ability to clearly articulate complex technical ideas.

• Proactive, organized, and data-driven mindset for managing a portfolio of accounts.

• Comfortable in a remote-first, fast-paced work environment.

• Nice to have: Experience with or for crypto exchanges, financial regulators, or banks.

• Nice to have: Familiarity with regional regulatory frameworks.

• Nice to have: Experience using HubSpot CRM.

🏝️ Benefits

• Fully remote work arrangement with a remote-first approach.

• Opportunity to collaborate with a globally distributed team.

• Work at the convergence of technology, compliance, and finance.

• Gain exposure to the blockchain ecosystem.

• Collaborate with top-tier blockchain analysts, mathematicians, and software developers.