Customer Success Specialist

This is a fully remote position, open to applicants in Romania.

📋 Description

• Take ownership of the complete customer relationship after a sale, managing everything from onboarding to renewal and expansion.

• Perform regular business reviews (QBRs) and check-ins to assess client health, usage, and satisfaction levels.

• Act as the internal voice of the customer, working closely with Product, Sales, and Support to address issues and enhance processes.

• Provide customized training sessions and product demonstrations for clients with varying degrees of technical expertise.

• Spot upselling and cross-selling opportunities and collaborate with Sales Executives to capitalize on them.

• Track client engagement metrics and proactively respond to indicators of potential churn risk.

• Assist clients in grasping blockchain analytics concepts, compliance workflows, and platform best practices.

• Support clients in European markets by utilizing cultural and regional insights.

• Keep precise records of client interactions, health scores, and account plans in HubSpot CRM.

⛳️ Requirements

• Proficiency in the English language is required.

• Fluency in additional languages is considered a significant advantage.

• 3+ years of experience in Customer Success, Account Management, or a client-facing role in fintech, SaaS, or compliance technology.

• Strong understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).

• Exceptional communication and presentation abilities, with the skill to explain complex technical concepts clearly.

• A proactive, organized, and data-driven approach to managing a portfolio of accounts.

• Comfortable operating in a remote-first, fast-paced environment.

• Experience with or for crypto exchanges, financial regulators, or banks is a bonus.

• Familiarity with regional regulatory frameworks is a plus.

• Experience using HubSpot CRM is advantageous.

🏝️ Benefits

• Fully remote work arrangement with a remote-first approach.

• Opportunity to collaborate with a globally distributed team.

• Work at the intersection of technology, compliance, finance, and blockchain.

• Gain exposure to European markets and international clients.

• Opportunity to engage with blockchain analytics technology utilized by regulators, financial services, and law enforcement.

• Access to a platform that serves as a free online blockchain explorer, SaaS, or API.