Customer Success Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist users through email, chat, and occasionally phone calls

• Diagnose and resolve issues efficiently and professionally

• Contribute to the enhancement of internal processes

• Work collaboratively with a completely remote team

• Support grassroots fundraisers and national nonprofits in executing successful events on Auctria's fundraising platform

⛳️ Requirements

• Experience in customer support (email/chat/Zoom)

• Tech-savvy with excellent communication abilities

• Proficient in Excel and basic web design

• Experience with remote work and a self-motivated mindset

• Strong organizational skills and attention to detail

• Must be eligible to work in Canada

• Proficient in English

• Must reside in the Pacific time zone, with no exceptions

• Experience in nonprofit fundraising events is a plus

• Familiarity with Slack, Notion, Intercom, and Enchant is a bonus

🏝️ Benefits

• Remote-first work environment

• Option of 4 x 10-hour days or 5 x 8-hour days

• Full collaboration with a remote team