Customer Success Specialist, Alemán

This is a fully remote position, open to applicants in Spain.

📋 Description

• Support new clients as they begin their journey with Nivimu

• Conduct training sessions on the platform

• Understand each client's operations and needs to tailor the support

• Facilitate the effective adoption of Nivimu's functionalities

• Maintain close and proactive communication with clients

• Monitor their needs and inquiries

• Identify challenges in using the platform and assist in resolving them

• Spot opportunities to enhance the experience and utilization of the software

• Coordinate with other teams when necessary

• Address and manage inquiries and incidents related to Nivimu

• Investigate each case, provide clear answers, and follow up until resolution

• Escalate issues requiring technical intervention

• Keep the client informed throughout the process

• Create and update FAQs, tutorials, guides, and support documentation

• Identify recurring inquiries and propose improvements

• Share client feedback to contribute to the evolution of the product and processes

⛳️ Requirements

• Professional level of German is essential, both spoken and written, with the ability to assist and support clients independently

• Fluent in Spanish

• Upper-intermediate level of English

• Higher Vocational Training, University Degree, or equivalent education

• Previous experience in Customer Success, customer support, functional support, onboarding, or similar roles

• Comfortable working with software and digital tools

• Ability to investigate issues and seek solutions independently

• Clear communication skills and customer-oriented mindset

• Organizational skills to manage multiple clients, inquiries, and priorities simultaneously

• Attention to detail and ability to follow up on matters until resolution

• Experience in SaaS, software, or technology companies will be valued

• Experience in onboarding or training clients on software will be valued

• Knowledge or experience in Human Resources solutions, HR Tech, or people management will be valued

• Experience in functional support of applications will be valued

• Knowledge of Portuguese, Italian, or Greek will be valued

• Familiarity with using AI tools to enhance productivity, documentation, or customer support will be valued

🏝️ Benefits

• Stable contract within a growing European technology group

• Comprehensive training on Nivimu and our processes

• Continuous training and opportunities for professional development

• A close-knit and collaborative team

• AI First environment

• Opportunity to actively participate in improving our clients' experience

• Personalized training itinerary

• Opportunities for internal mobility

• Thematic events, after-work meetups, sports activities, CSR initiatives, and seminars

• Commitment to equal opportunities, diversity, and inclusion