Customer Success & Sales Specialist, Fluent in Ukrainian

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and enhance a substantial network of existing small client relationships.

• Fortify and broaden connections to optimize retention, cross-selling, and upselling throughout the portfolio.

• Conduct proactive outreach, uncover opportunities, engage customers, and drive commercial results.

• Create and implement multi-channel strategies tailored for customer segments across their lifecycle.

• Propel retention and cross-selling efforts; identify business prospects and establish go-to-market approaches.

• Develop success narratives, case studies, and business reports.

• Lead educational programs, including webinars and workshops.

• Manage the complete commercial process, encompassing demos, proposals, negotiations, and finalizing long-term agreements.

⛳️ Requirements

• A bachelor's degree, ideally in business or engineering.

• Proficiency in English and Ukrainian.

• Over 2 years of experience in account management, sales, business development, or related fields.

• Proficient in crafting business cases, performing financial analyses, and modeling while assessing and predicting economic and financial impacts.

• Excellent written and verbal communication abilities.

• Capability to present a business case effectively to key stakeholders.

• Highly organized with strong focus and the ability to thrive under pressure.

• Experience with CRM systems like Salesforce and adeptness in sales reporting.

• Knowledgeable in the payment industry, ERP systems, invoicing, reconciliation tools, and data-driven platforms.

• Demonstrated success in collaborating with international clients across various sectors.

• Experience in selling B2B solutions in a consultative manner.

🏝️ Benefits

• A diverse and inclusive work environment.

• An equal opportunity employer.

• Reasonable accommodations provided during the hiring process.