Customer Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily success and engagement of a designated customer portfolio.

• Collaborate closely with Regional Account Managers to enhance adoption, customer value, retention, renewals, and expansion.

• Achieve high renewal rates through measurable ROI delivery and consistent customer interaction.

• Boost grower enrollment and the adoption of Taranis Intelligence programs.

• Identify and implement in-season expansion and upsell opportunities.

• Assist Regional Account Managers in fostering and deepening customer relationships.

• Ensure customers effectively integrate Taranis into their workflows.

• Partner with the Regional Account Manager as the Customer Success lead for the territory.

• Act as the primary operational contact for assigned accounts.

• Facilitate pre-season onboarding, alignment, and expectation setting.

• Maintain proactive, high-touch customer engagement throughout the growing season.

• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities.

• Provide ROI reviews and seasonal business summaries to support retention and renewals.

• Recognize expansion and upsell opportunities and coordinate execution with Regional Account Managers.

• Conduct virtual and in-person training sessions, platform walkthroughs, and webinars.

• Proactively address customer issues with a solutions-oriented approach.

• Keep accurate records of account activity, progress, and renewal status in Salesforce.

• Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations.

⛳️ Requirements

• Minimum of 3 years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural position.

• Strong understanding of corn and soybean production systems.

• Demonstrated ability to build trusted relationships, drive retention, and convey value and ROI.

• Takes ownership of commitments and consistently follows through on tasks.

• Capable of effectively managing multiple accounts, priorities, and deadlines with minimal oversight.

• Identifies risks early, keeps stakeholders informed, and communicates proactively to prevent issues from escalating.

• Proactive, able to navigate ambiguity, and focuses on providing solutions rather than merely presenting problems.

• High standards for performance, customer impact, and execution.

• Willingness to travel occasionally within the designated region.

• Experience in Precision Agriculture or AgTech.

• Familiarity with digital agronomy tools, imagery, or data-driven platforms.

• CCA certification is preferred.

• Experience with Salesforce and Google Workspace is advantageous.

🏝️ Benefits

• Support for flexibility, work-life balance, and long-term growth.

• Diverse perspectives in an environment where every voice is valued.

• Opportunities for cross-functional teamwork and collaboration.

• Chance to contribute to the transformation of agriculture through technology, sustainability, and measurable impact.