Customer Success, Project Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Establish robust, trustworthy relationships with municipalities and urban forestry teams.

• Comprehend customers’ urban forestry goals, challenges, and operational processes.

• Assist customers in interpreting and utilizing greehill data and the greehill Trees platform effectively.

• Facilitate onboarding, training, adoption, and continued usage.

• Collect customer feedback and coordinate internally to address issues.

• Enhance customer satisfaction and foster long-term relationships.

• Identify and refer potential opportunities for related urban infrastructure projects for business development follow-up.

• Oversee French projects from initiation to successful completion and acceptance.

• Define and manage project scope, timelines, milestones, responsibilities, and deliverables.

• Coordinate among customers, local partners, and greehill’s technical and operational teams.

• Monitor progress, dependencies, risks, and outstanding actions.

• Maintain clear and proactive communication with all stakeholders.

• Ensure projects align with customer expectations and agreed-upon quality standards.

⛳️ Requirements

• In-depth professional knowledge of urban forestry, arboriculture, or urban tree management.

• Experience collaborating with municipalities, public authorities, arborists, or urban forestry organizations.

• Background in project management and/or delivering customer-facing projects.

• Strong understanding of urban tree inventories, tree assessments, and municipal tree-management processes.

• Excellent organizational and stakeholder-management capabilities.

• Ability to independently manage multiple projects and priorities.

• Interest in technology, data-driven urban forestry, GIS, LiDAR, and digital tools.

• A proactive, hands-on approach with a strong sense of ownership.

• Native or professional-level French proficiency along with strong working English skills.

• Residing in or around the Lyon area is advantageous.

• Comfortable identifying needs and opportunities autonomously, with minimal daily supervision.

• Familiarity with GIS, digital tree inventories, municipal asset management, LiDAR, or similar technologies is a significant asset.

🏝️ Benefits

• Opportunity to become a part of a dynamically growing startup team.

• Possibility to work and learn within an international, open-minded team of passionate (green-)tech experts.

• Ownership and impactful contributions.

• Exposure to cutting-edge AI and LiDAR technology.

• Contribution to urban sustainability and climate resilience.

• Fully remote work.