Customer Success Program Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist customers in the DACH region in achieving sustainable operational success.

• Oversee the onboarding process and promote the adoption of Intuitive’s products, services, and digital solutions.

• Aid customers in meeting operational objectives, enhancing program performance, and adhering to best practices.

• Track customer success metrics, recognize potential risks and areas for improvement, and coordinate necessary actions.

• Act as the main customer advocate within Intuitive.

• Work in collaboration with Sales, Marketing, Training, Service, and Finance teams.

• Facilitate the implementation of new products and robotic surgery initiatives.

• Conduct regular business reviews and maintain consistent communication with customers.

• Keep precise customer records and report on customer progress using Customer Success tools and reporting systems.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience is required.

• A minimum of 5 years of experience in Customer Success, Account Management, Sales, or a related customer-facing position.

• Experience in the medical device or healthcare sector is preferred.

• Strong skills in project management, process enhancement, and stakeholder management.

• Demonstrated ability to build trustworthy relationships and effectively collaborate across cross-functional teams.

• Exceptional communication and presentation abilities.

• A strategic mindset coupled with strong analytical and problem-solving skills.

• Proficiency in both German and English, with outstanding verbal and written communication skills.

• Familiarity with CRM and business systems, such as Salesforce, is a plus.

• Willingness to travel occasionally is required.

🏝️ Benefits

• Remote work flexibility; employees are required to come onsite when requested by management.

• Position available for full-time employees.

• Opportunity to play a role in robotic-assisted surgery and innovations in minimally invasive healthcare.

• Engagement in cross-functional and global collaboration.

• Access to Customer Success tools and reporting systems.

• Comprehensive training and professional development through onboarding, product training, and best-practice adoption.