Customer Success Process Automation Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Analyze existing Customer Success workflows to identify manual, repetitive, or error-prone tasks.

• Create, develop, test, launch, and oversee automations from start to finish.

• Manage change requests and bug reports related to internal tools.

• Determine which processes can be automated and which require standard optimization.

• Collaborate with essential Tech and Operations teams when builds need to be scaled across global infrastructure.

• Establish a feedback loop with frontline operations.

⛳️ Requirements

• Over 3 years of experience in operations or process automation.

• Proven history of delivering functional tools, not just creating process diagrams.

• Demonstrated proficiency with automation platforms such as Make, Zapier, or n8n.

• Practical experience in developing agentic workflows or tool-enhanced AI agents.

• Strong SQL proficiency to independently write queries and extract data.

• Hands-on experience with Salesforce Service Cloud and Salesforce Agentforce.

• Ability to work independently in a remote-first, cross-border setting.

• Resume in English.

🏝️ Benefits

• Full coverage of medical and dental insurance by the company.

• Access to therapy and psychologist sessions.

• Comprehensive wellness platform offering vouchers for lifestyle brands.

• Day off for your birthday.

• €50 per month allocated for Booksy services.

• Tax benefits available for meal cards, transportation, childcare, and training.

• Remote-first culture providing the flexibility to work from anywhere in Spain.