Customer Success Partner – Staffing Vertical

This is a fully remote position, open to applicants in United States.

📋 Description

• Increase revenue within strategic staffing-vertical accounts by promoting First Advantage products and solutions.

• Create and uphold strategic account plans.

• Determine strategic resource allocation to enhance enterprise adoption of First Advantage solutions.

• Sustain existing revenue streams within assigned accounts.

• Collaborate with clients, operations management, and technology teams to uphold service standards.

• Monitor revenue trends, sales prospects, and competitive challenges.

• Achieve or surpass monthly and yearly revenue targets.

• Discover additional products and solutions for clients.

• Coordinate cross-functional resources to optimize revenue opportunities.

• Prepare and present quarterly and annual client business assessments.

• Document and oversee client action and project plans.

• Analyze trends and suggest modifications to customer programs.

• Address business issues by examining root causes and implementing effective solutions.

• Stay informed about customers' background screening and occupational health programs.

• Build and nurture customer relationships at all organizational levels.

• Provide internal leadership in a matrixed environment.

• Collaborate with internal account teams to evaluate program performance.

• Oversee MSAs, Schedule As, Statements of Work, SLAs, and SOPs.

• Handle contract renewals and respond to RFP proposals.

• Create and present unsolicited renewal proposals.

• Manage customer monitoring and reporting initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• Over 3 years of demonstrated success in professional account management or sales account management.

• Experience overseeing complex solutions and products for strategic National or Global accounts.

• Experience in C-level relationship management.

• Proficient in MS Office applications, including Word, PowerPoint, and Excel.

• Excellent verbal and written communication and interpersonal skills.

• Exceptional multitasking and time-management capabilities.

• Strong organizational, analytical, problem analysis, and problem-solving skills.

• Proven networking abilities.

• Professional demeanor and business acumen.

🏝️ Benefits

• Opportunity to work remotely with occasional business travel.

• Medical, Vision, Dental, and supplementary benefit plans.

• 401k plan with employer matching.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO) policies.

• Nine paid company holidays.

• Access to technology and growth opportunities.

• Supportive leadership focused on your success.