Customer Success Partner

This is a fully remote position, open to applicants in India.

📋 Description

• Drive revenue growth within targeted named accounts by selling First Advantage products and solutions.

• Create and uphold strategic account plans while determining resource allocation to enhance enterprise engagement.

• Sustain revenue from existing accounts.

• Collaborate with clients, operations management, and technology teams to uphold service standards.

• Formulate sales account strategies that outline customer details, industry insights, risk history, revenue patterns, opportunities, and competitive challenges.

• Achieve or surpass monthly and annual revenue targets.

• Discover additional products, solutions, and cross-functional resources to optimize revenue potential.

• Communicate First Advantage pricing, procedures, organizational structure, and benefits to clients.

• Stay informed about competitor offerings and clearly articulate the advantages of First Advantage.

• Prepare and present quarterly and annual business reviews to clients.

• Document and oversee action plans and project timelines.

• Analyze trends in customer programs and propose necessary adjustments.

• Take proactive measures to guarantee customer satisfaction and address business challenges through root-cause analysis.

• Maintain expertise in customers' background screening and/or occupational health programs, including configurations, pricing, procedures, and adjudication matrices.

• Build relationships with customers at all levels and provide internal leadership within a matrixed structure.

• Collaborate with internal account teams to evaluate program performance.

• Oversee contractual documentation, renewals, responses to RFPs, and unsolicited renewal proposals.

• Manage customer monitoring and reporting initiatives.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• 3–5+ years of demonstrated experience and success in professional account management or sales account management.

• Experience in managing complex solutions and products for strategic national and/or global accounts.

• Proven experience in building relationships with C-level executives.

• Proficiency in MS Office applications, including Word, PowerPoint, and Excel.

• Excellent oral and written communication skills, along with strong interpersonal abilities.

• Exceptional multitasking and time-management skills.

• Strong organizational, analytical, and problem-solving capabilities.

• Proven networking skills, professional demeanor, and business acumen.

• Willingness to travel locally, interstate, and between cities as required for business purposes.

🏝️ Benefits

• Equal opportunity employment and a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation.